What I Can Help With

Computers & Laptops

• Setting up a new computer
• Windows settings and updates
• Slow or confusing computers
• Installing and removing programs
• Printers and scanners
• Organizing files and photos
• Backup help
• Checking for suspicious software, pop-ups and possible viruses

Phones & Tablets

• Setting up a new phone or tablet
• Email and contacts
• Photos and sharing
• Apps and settings
• Connecting to Wi-Fi
• Increasing text size and accessibility settings
• Learning how to use common features

Email, Spam & Online Accounts

• Setting up email
• Password and login problems
• Organizing email
• Identifying spam and suspicious messages
• Recognizing phishing attempts
• Creating and managing online accounts
• Two-step verification
• Understanding suspicious emails, texts and pop-ups

Video Calls & Staying Connected

• Zoom
• FaceTime
• WhatsApp
• Facebook Messenger
• Sharing photos with family
• Setting up contacts and video calling

Internet & Wi-Fi

• Connecting devices
• Wi-Fi troubleshooting
• Understanding your modem and router
• Improving basic home connectivity
• Connecting printers, tablets and other devices
• Helping get devices back online

TVs & Streaming

• Smart TV setup
• Connecting TVs to Wi-Fi
• Netflix, YouTube and other streaming services
• Streaming boxes and devices
• Remote controls
• Sound and picture settings
• Connecting speakers and other devices

Alexa, Google Home & Smart Devices

Need help setting up or understanding smart-home technology?

• Amazon Alexa
• Google Home
• Smart speakers
• Smart lights and switches
• Smart plugs
• Motion and door sensors
• Smart thermostats
• Smart doorbells
• Connecting devices to apps and Wi-Fi
• Creating simple routines and automations

Home Security & Alarm Systems

I can help with the technology side of many home security systems, including:

• Connecting alarm systems to Wi-Fi
• Setting up mobile apps
• Smart cameras
• Video doorbells
• Motion and door sensors
• Notification settings
• Basic troubleshooting
• Helping you understand how the system works

Learning at Your Own Pace

For electrical installation, wiring or monitored alarm-system work that requires a licensed technician, I can help identify the issue and explain what kind of professional assistance may be needed.

If something does not look right, it is often better to check before clicking, calling or providing information.

Sometimes nothing is broken—you simply want someone to show you how something works.

I can sit with you and go through it step by step, write down instructions if helpful, and let you practise until you are comfortable doing it yourself.

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Help Staying Safer Online

Scams are becoming more convincing, and it can be difficult to know whether an email, text message, phone call or pop-up is genuine.

I can help with:

• Recognizing suspicious emails and text messages
• Checking suspicious links or messages
• Identifying common scam warning signs
• Phishing and fake login pages
• Suspicious pop-ups
• Password safety
• Two-step verification
• Reviewing privacy and security settings
• Checking devices for suspicious software
• Understanding what information should never be shared

I will never ask you to provide banking passwords or other private financial login information.

For seniors in Okotoks and nearby communities, in-person assistance may be available.

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In-Person or Remote Help

Some problems can also be handled remotely or over the phone.

Whether it is a computer problem, a new television, a smart-home device or a suspicious email, simply explain what is happening and I can let you know whether I can help.

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Technology Should Make Life Easier

You don’t need to become a computer expert.

Sometimes you just need someone patient who can explain what is happening, get things working again and show you how to use them with confidence.

[Ask Gary for Help]